Purchase Process

After-sales Service

1. By Email: Reach out to us anytime at info@ougangroup.com. Send us your requirements, and we'll promptly assign a dedicated international sales manager to handle your inquiry and order from start to finish.

2. By Phone: Call us at +86-571-28027060 or message us on WhatsApp at 

+86-13758136445 to speak with a Customer Service Agent. While we're available 

via phone, email, and social media, contacting us via email or social media is 

recommended due to potential time differences.

3. By Social Media/Online: Connect with us on popular platforms like

Facebook, Linkedin, and YouTube. Our contact information is 

easily accessible on every page of our website.

- Online Support: Once an order is placed, a dedicated sales manager will provide regular updates on its progress. From delivery to installation, our team will ensure a smooth process. Customers can reach out to our sales managers via email, phone, or online channels for prompt assistance, with solutions provided within one working day.

- Onsite Assistance: Should any foundation engineering challenges arise that cannot be addressed remotely, our team will dispatch experts to conduct onsite inspections and provide necessary support.

We are committed to delivering exceptional service throughout every stage of your purchase journey. Contact us today to experience hassle-free procurement and reliable after-sales support.